There are many reasons why you might be unable to connect, but a common one is that you're using the wrong driver. Per our documentation, you must use the MySQL ODBC or the MySQL Connector/NET driver on version 8.0.22 or earlier. You will get an error otherwise.
If you're using the correct driver, make sure you've gone through our documentation on Configuring the BI Server. If you've done both of those things, try connecting from other BI tools to see if the problem is specific to a certain tool.
If you can't connect from any tool, use a command like nc on your endpoint and make sure it resolves. If it does, the output will look like this:
❯ nc -vz [your endpoint without the port or https://] 5806
Connection to [endpoint] port 5806 [tcp/*] succeeded!If you've followed all the above steps and still can't connect, open a support ticket and include the tools you've tried to connect with, the error messages you're getting, and your stardog.log file.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article